FAQ – Frequently Asked Questions
Subscriptions
Let’s Move! Free Trial
When subscribing to ellenbarrett.com, you will receive a free 7-day period where you can experience Ellen’s online movement studio without any cost. After the 7-day free trial period has concluded, regular subscription rates will apply. Please note: we do not offer refunds, nor do we transfer subscriptions to third parties.
Canceling or Re-subscribing
Our “Let’s Move!” streaming site is user-operated. You’re in charge! You may cancel and reactivate your subscription at any time. Just log in, and then click on your My Account section under Subscriptions.
Payment
You can change your payment type at any time in your My Account section. Click Subscriptions, the click Change Payment. In this account area, you can also change your billing address, if necessary, under Addresses. Also note, our actual business name is Buff Girl Fitness LLC.
Content
We add a new video workout each month. We also add video fit tips and interviews. Our video catalog is steadily growing and you can see what’s in the pipeline on our calendar page.
Downloads
Video downloads are a great option if you don’t have reliable wifi. Once you make a download purchase, you will receive a link via email. You’ll be able to click that link and begin the download process onto any device except tablets. Videos can be downloaded onto laptops, desk tops and smart phone. Downloads can take up to 5-10minutes to complete. Each download purchase will also appear under Downloads in your My Account section on ellenbarrett.com. You can click that link to download as well.
Video Playback Issues
Frequent Buffering or Freezes During Playback
Frequent buffering can occur when the viewer’s internet bandwidth does not support playback of the selected video quality. Try switching to “Auto” in the quality menu (the default), if available. If “auto” is not available, switch to one of the lower quality options by selecting the gear icon on the player.
Dropped Frames During Playback
Dropped frames can occur if your machine/device’s processing is unable to keep up with the video data that’s being transferred. If your system cannot process higher quality of video, frames of video may be skipped, which can cause audio to become out of sync as well. This tends to happen most when multiple programs are running while viewing a video. Try closing unused applications or browser tabs and/or update your browser and graphics card.
Still Having Trouble?
We use Vimeo as our video hosting and streaming platform. You can try other troubleshooting options on their help center.
Workouts on Your TV
iOS
You will need an Airplay compatible TV or streaming device such as Apple TV.
Look for the Airplay icon 
For more help, please follow the directions at this link – https://support.apple.com/en-us/HT204289 – to use Airplay to stream videos to your TV. If you do not see the Airplay button, you can also mirror the video using the directions at the aforementioned link.
Android
You will need a Chromecast compatible device or TV to cast the workouts to your TV. Look for the Chromecast icon 
, click it to select a Chromecast compatible device. For more help, please follow the directions at this link (https://support.google.com/androidtv/answer/9397760?hl=en) to use Chromecast to stream videos to your TV.
To be able to Airplay or Cast to a TV, you may need to play the video first, then you will see the corresponding buttons. If you do not see the buttons after pressing play, you may need to use the screen mirroring option on your device.
Thanks for visiting our FAQ page
Still have a question? Email us at [email protected]
Enjoy your workout!
🤗